Order Picking Services Case Study

Challenge

A major tool manufacturer in retail and direct to consumer distribution is challenged with:

High labor costs – high wages and benefits costs

Lack of flexibility –  to respond to volatile demand

Low productivity – reducing facility throughput

Accuracy errors – resulting in reworks, returns, charge backs and low customer satisfaction

Solution

The operation transitions to Insource who provides flexible, full-time production labor, supervision and engineering, and:

  • A quality guarantee to ensure orders are built accurately
  • Six Sigma methods to address root cause of accuracy errors
  • Engineering support to drive ongoing productivity gains
  • Motivational employee pay plans that align with clients’ key objectives

Result

 

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