Distribution Services Case Study
Challenge
A regional soft drink bottler and distributor was using a major national temp agency to build and load orders on a price per case basis, yet were experiencing high turnover leading to:
Poor quality – orders being built incorrectly
Low customer satisfaction – due to these errors
Greater risks – from relaxed screening standards
Solution
The client contracts with Insource to provide flexible production labor, supervision and engineering services, and:
- A quality guarantee to ensure orders are built accurately
- Engineering support to drive ongoing quality gains
- Motivational employee pay plans that align with the client’s quality objectives
- Rigorous screening, safety and training processes
Result
Partnering with Insource, the client achieves:
Higher quality – reaching unprecedented levels by cutting defects by 73% in just over two months
Greater customer satisfaction – large errors (key driver of dissatisfaction) reduced by over 90%
Lower risk – proactive screening and safety practices minimize exposure to potential issues
You are probably wondering, what does Insource mean to me? We can answer that. Click the link below that best represents your role in your company and get more information on how we can help you.
- Cosmetics Value-Add Distribution
Insource helps client cut defects by 50% and reduce cost totaling 20% savings.
- Appliance Assembly
Insource increased quality levels to 99% and reduced overall throughput times from three days to a half day.
- Order Picking Services
Insource engineers a 48% accuracy improvement and a 57% productivity improvement.
- Distribution Services
Insource helps client cut defects by 73% in just over two months.