Frequently Asked Questions
How will Insource ensure that all government employment laws and regulations are in compliance within this facility?
Insource manages all compliance reporting and regulations for its employees including OSHA, EEOC, and Wage and Hour. Insource employees are eligible to work in the United States in accordance with the regulations set forth by the Department of Homeland Security. In addition, because Insource is a complete solution that makes all employment decisions, trains, and directs its employees, the risk of co-employment is eliminated.
How can I be certain that Insource will reduce costs?
Before we issue a proposal we perform an assessment of the operation. Assessments are performed by industrial engineers and entail touring the facility, mapping the operation, performing time studies, building elemental time models, and collecting historical operating data. We then triangulate our observations and analysis to the data provided to develop a total cost-of-output baseline that is shared and pressure-tested with the company to confirm its accuracy. As a result, the company often gains new insights into its own costs. At the end of this process we develop a custom solution that delivers a fixed cost that offers quantifiable value relative to the baseline.
Why do you think you can do it better than we can do it?
As a dedicated service provider specializing in the execution of labor intensive processes, Insource has the luxury to devote its expertise and corporate resources to optimize a subset of the operational environment. Our specialization allows us to scale our investment in industrial engineering, tools, and management across our portfolio of services and thereby extend their benefit into situations that otherwise could not afford them on a stand alone basis.
Why would I want to outsource my capabilities?
Insource will supplement your company’s capabilities as a specialized and committed operating partner. We will allow your team to off-load the time consuming and distracting task of managing undifferentiated labor intensive functions across your supply chain and free your team to devote their attention to enhancing the capabilities that make your company distinctive.
Will the Insource solution be uncompetitive?
Insource provides an adaptive solution that continuously improves to preserve and enhance your company’s competitiveness over time. Our solution incorporates dedicated on-site operating managers supported by a team of industrial engineers that jointly ensure our services unlock as much value in the fifth year of deployment as they do in the first.
How can Insource help my business grow?
Our fully managed and accountable solution will free your team to focus on growth accelerating activities. In addition, the improved operating and cost performance unlocked by our solution will enhance the operational responsiveness of your company and thereby enable the cost effective capture of additional market share.
What will happen to my existing employees?
Our employees are our greatest resource. Insource welcomes the opportunity to offer valuable and contributing existing employees the chance to join our team.
Will I lose control over the operation?
Insource works for you, with you, to achieve your objectives. Our solutions increase your control over your operation by simplifying your ability to influence its results. We are accountable to a performance score card that is aligned with your key performance indicators and we continually revise these targets and reprioritize our initiatives to your evolving goals and objectives.
What type of engineering support will I receive?
Our engineering capabilities enable our performance and are an embedded component of the services we offer. You will benefit from our engineering capabilities throughout the initial implementation and process design, in conjunction with our continuous improvement initiatives, and indirectly through our consistent and accountable performance. Insource does not sell engineering consulting services separately.
How do I ensure Insource is aligned with my success?
We are accountable to a performance score card aligned with your key performance indicators. We continually revise these targets and reprioritize our continuous improvement initiatives to calibrate to your evolving goals and objectives.
If you drive productivity how do you ensure quality doesn’t suffer?
Insource does not pay based on piece-rate. Insource deploys multi-variable performance pay systems designed to align employee behaviors with all dimensions of operational performance. Our performance pay systems reward employees for quality, delivery, safety, and cost. We have successfully deployed our systems to reinforce the right behaviors in quality control and general production processes alike.
How will I ensure that I benefit as the operation continues to improve?
We work with our customers to create improvements that unlock financial gains within their operations and we share these gains with them through our pricing. We customize the specific method for identifying and sharing gains based on your unique operational conditions and changes.
What type of year over year savings can I expect?
The amount of year over year savings available can range from 3 – 20% and is dependent upon operational conditions, the scale of services, and the flexibility of the processes up and downstream to Insource’s area of responsibility. In every case, savings generated from improvements first go to off-set inflationary employment pressures and the remainder is shared with our clients.
How much does it cost to implement your solution?
Insource invests significant professional engineering time and resources in both the assessment and implementation of our solutions. The time and cost varies depending upon the size and complexity of the application. However, our view is long-term so we absorb these costs and consider this an investment in the partnership with our customers.
How does Insource screen new employees?
During the implementation process, Insource will gain complete understanding of all the processes that will be performed at the client location to ensure that the most qualified candidates are hired for all available positions. Criminal background checks are conducted during the hiring process.
How are Insource employees trained?
Insource creates a customized employee orientation process for all client locations that align with your current objectives. The orientation program is utilized by the Insource management team to train new employees. On the first day of work, an Insource employee is well assimilated to their new work environment.
How will Insource ensure that employees comply with our safety policies and procedures?
We strive to maintain a safe and healthy work environment for all employees. The Insource implementation team will partner with you to develop a safety program that incorporates all relevant components of your current safety program. During the orientation process, each Insource employee will be trained on all elements of the customized safety program.
What happens when a Insource employee is injured?
A representative from Insource is available at all times when there are Insource employees working at your location. In the event of a workplace injury, Insource will have the proper procedures in place to direct the injured employee to the appropriate local facility for medical attention.
How are Insource employees paid? Does Insource offer benefits to its employees?
In order to attract and retain the most qualified workforce, Insource offers employees competitive wages that includes incentive pay. The various benefits that all Insource employees qualify for include medical, dental, vision, holiday, and vacation pay.
You are probably wondering, what does Insource mean to me? We can answer that. Click the link below that best represents your role in your company and get more information on how we can help you.
- Cosmetics Value-Add Distribution
Insource helps client cut defects by 50% and reduce cost totaling 20% savings.
- Appliance Assembly
Insource increased quality levels to 99% and reduced overall throughput times from three days to a half day.
- Order Picking Services
Insource engineers a 48% accuracy improvement and a 57% productivity improvement.
- Distribution Services
Insource helps client cut defects by 73% in just over two months.